- Silver tarnish can be removed using a silver polish cloth to bring your jewellery back to its beautiful shine.
- To avoid scratches it is advisable to keep your jewellery in it’s original box or in a jewellery box separate from your other pieces.
- Take special care with the chain to avoid tangles, especially snake chains which should be kept flat to avoid kinking.
- Many things can discolour the silver and it is advisable to apply perfume before putting on the jewellery and taking off while showering, swimming, sleeping or doing a high activity sport.
As each piece is handmade please allow two weeks before delivery, I post all items using First class mail.
Return of non faulty/resizing items is to be paid by the customer.
Jewellery is wrapped in my own colourful handmade packaging and posted in a sturdy postal box or padded envelope.
♥♥ If you would like your jewellery packaged in a cardboard jewellery box please get in touch and I will see what I can do.
CAN I HAVE MY ITEM POSTED TO A DIFFERENT ADDRESS?
Yes you can! There is the opportunity to specify a delivery address during checkout. If the item is a gift please let me know and I will omit the packaging slip.
The prices can be seen by the products on the website, we reserve the right to change these when required to.
We hope that you are in love with your jewellery, however, if for any reason you would like to you must return the product within 14 days of being bought. We are not responsible for paying return postage. To make sure package is returned safely we advise you to use special delivery, we are not responsible for jewellery being lost during return journey.
Resizing of rings : Rings can be resized at additional price, customer responsible for the return postage (we suggest trackable, secure mail and to keep the proof of postage).
All products sold by HEN Jewellery are copyright of HEN Jewellery. No permission is given by HEN Jewellery in respect of the reproduction or use for commercial purposes of any brand names, logos, photographs, product names, designs and any other material shown on the HEN Jewellery website. ALL RIGHTS RESERVED.
Due to each piece being made to order your piece of jewellery may take up to 14 days for it to arrive. And as they are all handmade there will be small quirks in the design that set it apart from other pieces, unlike manufactured pieces.
I try and keep pictures true to life but the image may vary from true life due to the camera angles, lighting and computer/tablet screens. This may make the colour of the metals appear slightly different to real life.
By use of the HEN Jewellery website, you agree to indemnify and hold HEN Jewellery harmless from any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation of these terms of service or any activity related to your account (including negligent or wrongful conduct).